SHIPPING AND RETURNS
Orders are shipped 24 hours following the day the order was made. All orders are shipped from our UK warehouse.
Shipping times: 1-2 days
Please contact our customer care at firstname.lastname@example.org if you have any questions regarding your order tracking.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
For any damaged item, please get in touch with us as soon as possible. We are happy to replace any damaged items.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. Unfortunately, original shipping fees are non-refundable and will be deducted from the original cost.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items and items bought on discounts cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
To return your product, please contact us at email@example.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, as well as the original cost of shipping to you, as these are paid directly to DPD and are non refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Freight Forwarders & PO addresses
We permit the use of a freight forwarder service, as well as shipments to PO addresses. Before placing your order, please be aware that Overose will not be responsible for any damages to the product caused by transportation when the service of a freight forwarder is used. No damage claims, as well as non-delivery claims can be made to Overose once the parcel has left our fulfilment center.
Lost Items and non delivery
In case of missing/lost/stolen packages we always try to do our best to help you to retrieve and find your parcel. But once your parcel is scanned by the courier and left our warehouse it is no longer within our control. Overose is not responsible for stolen, lost or missing packages and can’t be held responsible. Please get in touch directly with the courier with your tracking number.